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If you see on your sales reports the codes DNS or NI in the "Item Description" column, it means there was an issue with your barcode and we had to hand-key the item, which GREATLY slows down the checkout process. Here are what the codes mean: 

• DNS (Did Not Scan): your barcode is not scannable. Either it wasn't printed clearly enough for the scanners to read (see below), or it was placed on your item in such a way that the scanner couln't read it; ie, wrapped around a round item, placed inside a hollow item, folded, mutilated, or trimmed so tightly part of the barcode is missing.

  • Please note that the recommended type of printer for printing barcode labels is a laser printer. If you do not have one, you can enter your inventory from home and print your labels at the store. We've also noticed readablilty issues with "off-brand" labels; the recommended label is Avery. Items that do not scan will be sold but may not be removed from your online inventory. 

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• NI (No Inventory): the barcode was readable but there is a quantity of ZERO for that stock ID in the inventory system. Please note that to add restock inventory, use the "New Inventory" page; when you add the items, you must click save and generate barcode PDF or save and new at the bottom of the page for your stock quantities to be updated. Simply re-printing old barcodes from your downloads folder will not update the quantities for restock. 

 

If you are receiving a large number of either of these codes in your item descriptions, please correct the issue ASAP. If you have further questions, please review the training videos or contact the store. Please note that  repeated/excessive barcode problems  will result in increased commissions until the issue is resolved.